Delivery
When will my order be processed and posted?
All orders will be dispatched for posting within 4 working days, a working day counts for orders placed by 9:30am (Monday - Friday, not including public holidays). Unless our announcement banner states other guidance.
We will process your order as soon as possible, however, this commitment above allows us time to hand make your fragrances fresh to order, safely package your order for posting and take care with your special requests for gift wrapping and glass engraving.
Which postal provider do you use?
We use Royal Mail Signed for, with a signature on delivery for peace of mind.
When will my order be delivered?
Once your order has been dispatched, Royal Mail aim to deliver within 2-3 working days, which even includes Saturdays! (Public holidays & Sundays not included)
Royal Mail provides a very good service and the majority of our parcels do arrive on time, however occasionally during busy periods such as Christmas their service could be delayed by a day or two.
Where do you deliver?
We deliver all over the UK via Royal Mail. We do not currently deliver overseas.
Can my order arrive on a specific day?
We’re not able to take pre-orders for specific days, but if you take a look at our dispatch and delivery timeframe above in conjunction with any announcement banner, this guide will help you!
What if I’m not in when Royal Mail deliver as a signature is required?
Don’t worry! If nobody was in when Royal Mail attempted to deliver to your address, they will leave a red 'something for you' card. The card will explain how you can collect your item (usually your local depot) or how to arrange a re-delivery.
How much does the tracked and signed for delivery cost?
This will be calculated at the checkout for you, a flat rate based on the products dimensions and weight.
Can I collect?
No, sorry! We are primarily an online shop and do not offer this facility.
We may be able to offer a collection or drop off for a large order, please get in touch via the ‘contact us’ section to query this. We have very reasonable flat postage rates for smaller orders.
Do you include a receipt in the delivered package?
No! Lots of our customers order our products as a gift, therefore, we never include paperwork in the box! We also take care not to print anything unnecessarily. You will receive all paperwork by email.
Do you cater for corporate orders and events?
Yes, we understand our products are sought after for Business use and Events, especially with your Company name engraved to sit in line with your brand strongly or Individual’s name for your celebration. Please contact us to discuss your requirements and we will consider a reasonable collection/delivery method with possible discount dependant on volume.
I entered the wrong delivery address by mistake, can this be changed?
Please take care when entering your delivery details. Unfortunately, if your order does not arrive due to the address you submitted on the order was incorrect, we cannot take responsibility. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence was ours. Orders are delivered by Royal Mail and are subject to the terms and conditions of these third parties.
Will my order arrive with any reference to the contents on the outer packaging?
Of course not, we would not ruin a surprise! Our packing will only ever include the delivery address, fragile sticker and our Business name sticker. This will never include a description or hint of packages contents, we promise!
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